Introduction: Welcome to www.subhsagar.in! We are committed to providing you with a delightful shopping experience. Our refund and return policy is designed to ensure your satisfaction with every purchase you make from us.

Scope: This refund and return policy applies to all products purchased from www.subhsagar.in. However, certain categories may have specific conditions outlined below.

Conditions for Returns and Refunds:

1. Condition of the Product:
   • Products must be returned in their original condition, unused, and with all tags intact.
   • Certain categories such as perishable items, customized products, and hygiene-sensitive items like personal care products, jewelry, and groceries are not eligible for returns unless there is a manufacturing defect or damage during transit.
2. Proof of Purchase:
   • Customers must provide a valid proof of purchase, such as the order confirmation email or invoice, for initiating a return or refund request.
3. Timeframe:
   • Customers must initiate a return or refund request within 7 days of receiving the product. Requests made after this period will not be entertained.

Process for Returns and Refunds:

1. Initiation:
   • To initiate a return or refund request, customers can contact our customer support team at [email address/phone number] or fill out the online return form available on our website.
   • Customers must provide details such as the order number, product name, reason for return, and supporting photographs if applicable.
2. Inspection:
   • Upon receiving the return request, our team will inspect the returned product to verify its condition and eligibility for a refund or exchange.
   • If the product meets our return policy criteria, a refund will be initiated within [X] days through the original payment method or store credit, as per the customer’s preference.
3. Refund Methods:
   • Refunds will be processed in Indian Rupees (INR) and may take [X] business days to reflect in the customer’s account, depending on the payment gateway and issuing bank’s processing time.

Shipping and Handling:

1. Responsibility:
   • Customers are responsible for the return shipping costs unless the return is due to a manufacturing defect or damage during transit.
   • In case of eligible returns, we will provide a prepaid shipping label or arrange for reverse pickup, at our discretion.
2. Packaging:
   • Customers must securely pack the returned product in its original packaging to prevent damage during transit.

Exchanges:

1. Availability:
   • Exchanges are subject to product availability. If the requested product is unavailable, a refund or store credit will be provided as an alternative.

Customer Support: For any assistance regarding returns or refunds, please contact our customer support team at [email address/phone number]. We are here to assist you and address any queries or concerns you may have.

Legal Disclaimer:

• Our liability is limited to the purchase price of the product. We are not liable for any consequential, incidental, or indirect damages arising from the use of our products.
• This policy is governed by the laws of India, and any disputes shall be subject to the exclusive jurisdiction of the courts in [City/State].

Updates to the Policy: We reserve the right to update or modify this refund and return policy at any time without prior notice. Customers will be notified of any changes via email or by posting the updated policy on our website.

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